Travel Insurance China does not handle claims or process claims. You need to contact the travel insurance administrator – International Medical Group. Your insurance plan is not with our web site or firm – instead, it is with the insurer you purchased from when you clicked on their web site link. If you are about to make a claim or have already made a claim, contact the insurer directly as soon as possible. Failure to get your claim pre-certifies may mean that the insurer will decline or limit the reimbursement.
IMG Claims Information: http://www.imglobal.com/clients/claims/
International Medical Group, Inc.
2960 North Meridian Street
Indianapolis, IN USA 46208-4715
1.866.368.3724 (inside the US)
For other providers such as BUPA and Cigna, use the contact information on your policy.
Note: The policies via TFG Global Insurance Solutions Ltd. and its related web sites offer are not available to citizens in some countries.